Baccalaureate English National Exam Arts June 2015

A. Are these statements true or false? Justify. (3 pts)

1. False. “After graduation, he began looking for a job.” (paragraph 1)
2. False. “The four-week training I had wasn’t enough to fully understand all the details of the job.” (paragraph 2)
3. True. “Some clients make the reservation online; still they call to make sure that it’s been done.” (paragraph 5)

B. Answer these questions. (3 pts)

1. To practice his communication skills and to work in a prestigious call centre.
2. To answer calls (it is designed to replace human agents in dealing with customers).
3. It keeps calm all the time, needs no health insurance or days off, and can work day and night without complaining.

C. Complete these sentences with information from the text. (3 pts)

1. the computer system.
2. you have to deal with a huge number of incoming calls (you feel annoyed and bored).
3. will lose their source of living (their jobs).

D. Find in the text words that mean the same as: (3 pts)

1. inquiries
2. customers
3. huge

E. What do the underlined words in the text refer to? (3 pts)

1. Hassan
2. Watson Engagement Advisor
3. Introducing Watson in Moroccan call centres

A. Fill in the gaps with appropriate words from the lists. (2 pts)

1. visiting
2. whose

B. Give the correct form of the words in brackets. (2 pts)

1. voluntary · citizenship
2. apply
3. illiterate

C. Fill in the gaps with appropriate words or expressions from the lists. (2 pts)

1. made up
2. have

D. Put the verbs in brackets in the right tense. (2 pts)

1. had worked
2. will have retired

E. Rewrite the sentences beginning with the words given. (3 pts)

1. Many roads have been destroyed by heavy rain in the south of Morocco.
2. Mr Lynch asked his wife if she would drive the kids to school.
3. If Leila had bought a ticket early, she would have got a front seat at the theatre.

F. Match each expression with its appropriate function. (2 pts)

1. expressing opinion
2. responding to good news
3. complaining
4. expressing regret

G. Complete the following exchange appropriately. (2 pts)

Paul: Could you lend me some money to buy a camera, please?
James: Of course. How much do you need?

Task 1: Complete the following paragraph. (4 pts)

I use my mobile phone to do different things. For example, I call my family and friends every day. I also take photos and share them on social media. In addition, I use it to search for information and to do my homework. Finally, I listen to music and play games when I am free.

Task 2: Write a paragraph about school dropout. (6 pts)

There are several causes which push Moroccan girls to leave school early. First, poverty is a major reason, because some families cannot pay for school materials and transport. Second, in rural areas the school is often far from home and the road is not safe. Moreover, some parents believe that girls should marry young and help at home. Finally, the lack of female teachers and toilets in schools makes many girls feel uncomfortable.